Hotel Manager

Job Description

Position Overview:
As the Hotel Manager at Treehouse London, you will be responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, efficient team performance, and smooth functioning across all departments. This role requires someone with strong leadership skills, a hands-on approach, and at least 1 year of experience in a hotel management or senior supervisory role.

Key Responsibilities:

• Oversee all daily hotel operations, including front office, housekeeping, F&B, maintenance, and guest services.
• Deliver outstanding guest experiences aligned with the Treehouse brand values — friendly, fun, and full of personality.
• Lead, support, and develop department heads and team members to ensure smooth operations and a positive workplace culture.
• Ensure that service standards, safety protocols, and cleanliness levels are consistently met and exceeded.
• Manage budgets, financial reporting, and cost controls to maximize hotel profitability.
• Handle guest feedback, complaints, and special requests with professionalism and care.
• Work closely with sales, marketing, and events teams to drive occupancy and build brand awareness.
• Maintain compliance with health and safety regulations, fire protocols, and licensing requirements.
• Identify opportunities for improvement and innovation in both service and operations.

Skills and Qualifications:

• Experience: Minimum 1 year of hotel management or senior supervisory experience, preferably within a boutique or lifestyle hotel environment.
• Leadership: Proven ability to lead, inspire, and motivate a diverse team.
• Guest Service: Strong focus on guest satisfaction with a natural ability to connect with people.
• Operations Knowledge: Solid understanding of hotel systems, processes, and departmental coordination.
• Communication: Excellent verbal and written communication skills.
• Problem Solving: Ability to think on your feet, stay calm under pressure, and resolve issues effectively.
• Financial Acumen: Experience with budgeting, forecasting, and cost control.
• Tech Savvy: Comfortable with hotel property management systems (PMS) and Microsoft Office tools.

Preferred Qualifications:

• Experience in a lifestyle, eco-conscious, or boutique hotel.
• Hospitality-related qualification or degree.
• Knowledge of sustainability practices in hospitality.
• Familiarity with platforms like Opera, Guestline, or similar PMS software.