Security Officer

Job Description

Position Overview:
As a Security Officer at The Londoner, you will play a key role in ensuring the safety, security, and wellbeing of all guests, visitors, and employees. You will monitor the premises, respond to incidents, and act as a visible presence to deter unwanted activity — always delivering service with discretion and professionalism in line with luxury standards. This role is ideal for someone with over 1 year of experience in a security position, ideally within a hotel or hospitality setting.

Key Responsibilities:

• Maintain a visible presence throughout the property to deter and prevent theft, vandalism, and other unauthorized activities.
• Monitor CCTV systems and security alarms, responding swiftly to any incidents or suspicious activity.
• Control access to staff areas and ensure only authorized individuals are permitted entry.
• Assist with crowd control during busy periods, events, or emergencies.
• Conduct regular patrols of all hotel areas, including guest floors, public spaces, back-of-house, and car parks.
• Respond calmly and professionally to incidents, emergencies, or guest concerns — including first aid situations, if trained.
• Write accurate and detailed incident reports for management and legal purposes.
• Liaise with emergency services when necessary and coordinate emergency procedures.
• Support the front-of-house and concierge teams with guest security requests and VIP protocols.
• Ensure compliance with all health, safety, and fire safety regulations.

Skills and Qualifications:

• Experience: Minimum 1 year of experience in a security role, preferably within the hospitality, events, or luxury service industry.
• Licensing: Valid SIA Door Supervisor Licence is essential.
• Communication: Excellent verbal and written communication skills.
• Professionalism: Calm, confident, and courteous at all times, especially under pressure.
• Observation: Strong attention to detail with the ability to detect irregularities and report effectively.
• Teamwork: Able to collaborate effectively with all hotel departments.
• Physical Fitness: Good level of physical fitness, capable of standing and patrolling for long periods.
• Problem Solving: Ability to assess situations quickly and take appropriate action.
• Discretion: Respect for guest privacy and handling of sensitive situations with confidentiality and care.

Preferred Qualifications:

• First Aid at Work certification.
• Fire marshal or evacuation training.
• Experience using modern CCTV and access control systems.
• Background in luxury hospitality or high-profile guest security.