Receptionist

Job Description

Job Overview:

As a Receptionist for The Ritz London’s Afternoon Tea service, you will be the first point of contact for guests and play a key role in providing a warm, welcoming, and smooth experience. Your role will involve greeting and seating guests, managing reservations, and ensuring that guests enjoy the world-renowned Ritz Afternoon Tea experience. You will work closely with the front-of-house team to maintain a high standard of service and uphold the Ritz’s impeccable reputation.

Key Responsibilities:

Guest Reception: Greet guests with a friendly, professional, and welcoming attitude, ensuring a warm introduction to The Ritz Afternoon Tea experience.

Reservations Management: Handle bookings and reservations for Afternoon Tea, ensuring they are managed efficiently and in accordance with hotel standards.

Guest Assistance: Provide information to guests about the Afternoon Tea menu, including ingredients, allergies, and dietary preferences. Answer any questions to ensure a tailored experience.

Seating Coordination: Escort guests to their table, ensuring they are seated comfortably and promptly. Maintain an organized seating chart and ensure smooth transitions between bookings.

Guest Relations: Build and maintain excellent rapport with guests, ensuring their needs are met and addressing any concerns or requests with efficiency and discretion.

Communication: Work closely with the restaurant and kitchen teams to ensure timely service and that all guest requests are fulfilled.

Administrative Duties: Handle administrative tasks such as managing reservations, updating the guest database, processing payments, and handling guest queries via phone and email.

Service Standards: Uphold The Ritz London’s high standards of service, appearance, and professionalism, ensuring a five-star guest experience.

Maintaining Cleanliness and Order: Ensure that the reception area is always clean, organized, and welcoming, providing a pleasant first impression to guests.

Skills & Qualifications:

Experience: A minimum of 1 year of experience in a customer-facing role, preferably in a luxury hotel or high-end restaurant environment.

Customer Service Excellence: Strong ability to deliver exceptional service, ensuring that every guest feels valued and well cared for.

Communication Skills: Excellent verbal communication skills, with the ability to interact with a diverse range of guests and colleagues in a professional and friendly manner.

Organizational Skills: Ability to manage multiple tasks simultaneously, including handling reservations, guest requests, and administrative duties in a fast-paced environment.

Attention to Detail: Keen attention to detail when managing reservations, assisting guests, and maintaining a clean, organized reception area.

Team Player: Ability to work collaboratively with the front-of-house team and other departments to ensure seamless service delivery.

Professional Appearance: A polished, professional appearance and demeanor that aligns with the luxury standards of The Ritz London.

IT Literacy: Basic knowledge of reservation systems and office software (e.g., Microsoft Office).

Language Skills: Fluency in English is required. Additional language skills are desirable but not essential.